Shipping, Returns & Cancellations Policy
Last updated: October 23, 2026
This Shipping, Returns & Cancellations Policy applies to purchases made through the SOLVYN™ website at https://slvyn.com.
SOLVYN™ is operated by SLVYN.COM, Business No. 331831008, Israel.
We are committed to providing a transparent and reliable shopping experience. Please review this Policy before placing an order.
1. Order Processing
Once an order has been successfully placed and payment has been confirmed, we will begin processing it for fulfillment.
Customers are responsible for providing accurate and complete shipping addresses, contact details, and order information.
If you notice an error in your order, please contact us as soon as possible at trysolvyn@gmail.com.
We will make reasonable efforts to correct order details before shipment. However, changes to addresses, products, quantities, or other order information may not be possible once fulfillment has begun.
2. Shipping and Delivery
Shipping Destinations
SOLVYN™ currently accepts orders for delivery to the United States and Israel only.
We do not currently offer delivery to other countries or regions. Shipping availability is also subject to the products and delivery options available for the selected destination.
United States
For SOLVYN™ Shoe Washing Bags, our current estimated delivery timeframe is 3–5 business days from order confirmation, where this estimate is advertised for the selected destination.
This estimate includes order processing and transportation. Actual delivery may vary depending on product availability, the delivery address, carrier operations, and circumstances outside our reasonable control.
Other products offered by SOLVYN™ may have different processing and delivery times. The applicable estimate will be provided on the product page, at checkout, or as part of the relevant offer.
Israel
Delivery times for orders shipped to Israel depend on the product, shipping method, and destination.
The estimated delivery timeframe applicable to an Israeli order will be communicated before purchase. The United States delivery estimate does not automatically apply to orders shipped to Israel.
General Shipping Information
Business days exclude weekends and applicable public holidays in the relevant processing or delivery location.
Estimated delivery times are not unconditional guarantees. Nevertheless, we will honor all shipping commitments and any rights or remedies required by applicable law.
If we are unable to ship an order within an applicable promised shipping period, we will provide the notifications, revised shipping information, cancellation options, consent requests, or refunds required by applicable law.
Shipping delays may result from carrier disruptions, severe weather, security events, customs inspections, public holidays, incorrect address information, or other circumstances outside our reasonable control.
Shipping charges, if applicable, will be displayed before checkout is completed.
3. Order Tracking
Where tracking is available, customers will receive tracking information by email or through their order-status page.
Tracking information may take some time to appear or update after the shipment is transferred to the carrier.
A temporary lack of tracking updates does not necessarily indicate that a package has stopped moving.
If you have concerns about your shipment or believe it may be delayed or lost, please contact trysolvyn@gmail.com.
4. Customs, Duties and Import Charges
Depending on the origin and destination of a shipment, certain orders may be subject to customs inspections, duties, import taxes, or other government-imposed charges.
Any taxes, duties, or fees collected by SOLVYN™ will be included in or disclosed as part of the applicable purchase process.
Where additional import charges are not included in the purchase price, responsibility for those charges will be determined by the information disclosed to the customer and applicable law.
We will not impose undisclosed charges where prohibited by applicable law.
Customs processing may affect delivery times.
5. Our 30-Day Return Policy
At SOLVYN™, we want customers to feel confident about their purchases.
We offer a 30-day voluntary return request period, in addition to any mandatory cancellation or return rights provided by applicable law.
To request a return under this voluntary Policy, please contact us within 30 days of receiving your order.
Return requests should be sent to:
Please include your order number, the name associated with your purchase, and a brief explanation of your request.
Contacting us within the applicable 30-day period is required to initiate a return under our voluntary return program.
Our voluntary Policy does not replace, reduce, or limit any additional or longer rights available under applicable consumer protection laws.
6. Return Instructions and Authorization
Before sending a product back, please contact our customer support team.
For eligible returns, we will provide the relevant instructions, including the return destination and any necessary information for identifying your order.
Please do not ship a product to an address that has not been provided or confirmed for your return request.
Sending an item to an incorrect destination may result in delays or difficulties processing the return.
Our return instructions are intended to help process requests efficiently. They do not remove any statutory right to cancel a purchase or return a product without our prior approval where applicable law provides such a right.
7. Condition of Returned Products
For returns made solely under our voluntary 30-day Policy, and outside any mandatory statutory return rights, products should be returned in reasonably good condition.
Where reasonably possible, returned products should include their original parts, accessories, and packaging.
Customers may reasonably inspect an item to determine its nature, characteristics, and functionality.
For voluntary returns, products that have been materially damaged, altered, or used beyond what is reasonably necessary for inspection may be subject to a reduced refund or refusal, where permitted by applicable law.
This provision does not limit rights relating to defective, incorrect, or non-conforming products, or other mandatory consumer rights.
8. Return Shipping Costs
For voluntary returns requested solely because a customer has changed their mind, the customer is responsible for arranging and paying for return shipping.
We do not generally provide prepaid return labels for change-of-mind returns unless otherwise expressly agreed.
Our 30-day return period does not automatically include free return shipping.
If the return concerns a defective or incorrect item, material non-conformity, failure to deliver as required, or another issue for which applicable law imposes responsibility on the seller, return shipping and related costs will be handled in accordance with that law.
We will not require customers to pay costs that applicable law places on SOLVYN™.
9. Refunds
For eligible returns made solely under our voluntary 30-day Policy, refunds will generally be processed after the applicable return conditions have been satisfied and the returned product has been received and reviewed.
Approved refunds will ordinarily be issued to the original payment method, unless another method is agreed upon or required by law.
For voluntary change-of-mind returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
Return shipping costs paid by the customer are not generally reimbursed for voluntary change-of-mind returns.
Where applicable law requires a refund within a specific period, or before receipt of the returned product, that legal requirement will take priority.
Once a refund has been issued, additional processing time may be required by your bank, credit-card issuer, or payment provider.
10. Order Cancellations Before Shipment
If you wish to cancel an order before shipment, please contact us promptly at:
We will make reasonable efforts to stop processing or fulfillment.
However, an order may enter fulfillment shortly after purchase, and we cannot guarantee that changes or voluntary cancellations will remain possible once processing or shipment has begun.
Any cancellation rights available under applicable law will be respected regardless of our ordinary fulfillment procedures.
If we cannot ship within an applicable promised timeframe, we will provide cancellation and refund options as required by law.
11. United States Orders
For customers in the United States, our voluntary 30-day return Policy applies in addition to any mandatory federal, state, or local consumer protection rights.
Voluntary change-of-mind returns are subject to the return conditions described in this Policy, including the customer's responsibility for arranging and paying for return shipping.
SOLVYN™ will comply with applicable United States consumer protection and shipment regulations.
If an order cannot be shipped within the applicable promised shipping timeframe, we will provide the required delay notice and obtain consent to the delay or provide cancellation and refund options as applicable.
Nothing in this Policy waives any legal right that cannot be waived under applicable law.
12. Israeli Consumer Cancellation Rights
For orders governed by Israeli consumer protection law, our voluntary 30-day return Policy is additional to the customer's mandatory legal rights.
Under the Israeli Consumer Protection Law, qualifying distance-sale purchases of goods may generally be cancelled within 14 days of receiving the product or receiving the legally required transaction disclosure document, whichever occurs later, subject to applicable exceptions.
Where required by law, a refund following a valid statutory cancellation will be made within 14 days of receiving the cancellation notice.
For qualifying cancellations unrelated to a defect, non-conformity, or other breach by the business, statutory cancellation fees may apply up to the lower of:
-
5% of the transaction price; or
-
NIS 100.
No cancellation fee will be charged where prohibited by law, including applicable cases involving defective goods, incorrect products, material non-conformity, or failure to supply the product within the agreed period.
Where a customer cancels for a reason unrelated to a fault attributable to the business, responsibility for returning the product will be determined by applicable law.
When cancellation results from a defect, non-conformity, or qualifying failure by the business, the return and refund will be handled according to the applicable statutory requirements.
Certain consumers, including eligible senior citizens, persons with disabilities, and new immigrants, may have extended cancellation periods of up to four months where the relevant legal conditions are met.
Nothing in this Policy reduces any mandatory consumer protection right under Israeli law.
13. Damaged, Defective or Incorrect Products
If an order arrives damaged, defective, incorrect, or materially different from the purchased product, please contact us as soon as reasonably possible.
Email: trysolvyn@gmail.com
Include your order number and a description of the issue.
Photographs may be requested where reasonably necessary to assess the problem.
Depending on the circumstances and applicable law, the appropriate remedy may include a replacement, refund, repair where appropriate, or another legally required solution.
Please contact us before disposing of or returning a damaged product, unless applicable law provides otherwise.
14. Lost or Undelivered Orders
If your package appears to be lost, has not arrived within the applicable delivery period, or the tracking information indicates a delivery problem, please contact us.
Email: trysolvyn@gmail.com
We may investigate the shipment with the carrier, supplier, or fulfillment provider.
Where an order is not delivered as required, we will provide the remedies, cancellation rights, or refunds required under applicable law.
A package marked as delivered does not automatically resolve a claim where evidence indicates that delivery did not occur.
15. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering accurate and complete shipping information during checkout.
If an incorrect or incomplete address prevents successful delivery, additional shipping or redelivery costs may apply where legally permitted and appropriately disclosed.
If you discover an address error, please contact us immediately at:
We will make reasonable efforts to correct the address before shipment.
Changes cannot be guaranteed after an order has entered fulfillment or has been transferred to a carrier.
16. Refused or Unclaimed Shipments
If an order is refused, remains unclaimed, or is returned because delivery could not be completed, we may treat it as a return or cancellation in accordance with this Policy and applicable law.
Where legally permitted, reasonable additional return shipping, redelivery, or related costs caused by the customer's refusal, failure to collect, or incorrect address information may apply.
We will not impose fees or deductions that are prohibited by applicable law.
17. Product Exchanges
Where available, product exchanges are considered on a case-by-case basis.
To request an exchange, please contact:
Include your order number, the product involved, and the exchange you would like to request.
An exchange is not guaranteed under our voluntary Policy unless expressly confirmed or required by applicable law.
Statutory remedies for defective or non-conforming products remain unaffected.
18. How to Cancel an Order or Request a Return
To request a return under our voluntary 30-day Policy, please contact:
Email: trysolvyn@gmail.com
Please provide your name, order number, and sufficient information to identify the purchase.
For customers entitled to statutory cancellation rights, cancellation notices may also be submitted through any additional method required by applicable law, including applicable online, telephone, or postal methods.
For qualifying Israeli transactions, SOLVYN™ will provide the legally required cancellation methods, including a clearly accessible online cancellation option.
Customers are not required to use our voluntary return procedure when applicable law provides an independent right of cancellation.
19. Mandatory Consumer Rights
This Policy describes SOLVYN™ shipping, cancellation, refund, and voluntary return practices.
Nothing in this Policy is intended to exclude, restrict, or reduce any statutory consumer right, warranty, guarantee, or remedy that cannot legally be excluded or limited.
If any provision conflicts with mandatory consumer protection law applicable to a transaction, the applicable mandatory law will prevail.
20. Contact Information
SOLVYN™
Operated by: SLVYN.COM
Business No.: 331831008
Address: 13 Shalom Aleichem St., Migdal HaEmek, Israel, 2308003
Email: trysolvyn@gmail.com
For questions regarding shipping, delivery, returns, refunds, cancellations, or your order, please contact us using the details above.